WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Please allow 1-2 business days for your order to process. Once your order is processed, US deliveries can take between 5-10 business days and International deliveries can take between 10-12 business days.
Please note that because our products are sent by a third party vendor, expected delivery dates are subject to change. For any questions regarding the whereabouts of your package, please contact the carrier directly.
HOW DO I TRACK MY PARCEL?
Once your SmileBright Kit has been shipped, you will receive a shipping confirmation email entailing your tracking details. You can track your parcel using this link provided in this email.
You can also track your parcel on our website. Under the menu tab, click 'Track Your Order’ and input your order number and ordering e-mail address. Your shipping information will populate with the most current information available.
Please be advised that recently placed orders may take up to 3-7 business days for your shipping information to become available in our system. Please be patient and check back again soon.
WHAT SHOULD I DO IF I PROVIDED THE INCORRECT SHIPPING DETAILS?
If you noticed that your shipping details are incorrect, please e-mail us within 12 hours of when your original order was placed with your order number and correct and complete shipping address. Please note that we are unable to revise your address once your parcel has been processed.
Please be advised that should your parcel be returned to sender, please note that we will be required to pass on a subsidized re-shipping postage fee.
CAN I RETURN OR CANCEL MY ORDER?
All sales are only eligible for refund within the first 30 days of ordering. If your order arrives broken, feel free to reach out and request a refund or another item. Sadly, if you have used the product already we cannot offer a refund. If you feel that you are eligible for a refund, send us an email, and we'll do our best to get it fixed for you!
WHY HAVE I NOT RECEIVED AN EMAIL REGARDING MY ORDER?
Generally, we advise you wait at least 3-7 business days before you will be updated with your tracking number. We are a very small team here at SmileBright, and your patience is greatly appreciated as we work as hard as we can to ship your order out as fast as we can. In addition, make sure that you have at least provided us with an email address or phone number while checking out. We cannot update you with the whereabouts of your order, if you have not given us means to reach you with.